TRAVEL GETTING BETTER

Those whose train journeys are made worse by strike action, delays and cancellations can now claim back 25% of their single ticket price if their train is 15-29 minutes late.

This extends the Delay Repay scheme run by Govia Thameslink Railway – which includes the troubled Southern operator – and will be extended to the rest of the network. At present compensation of 50% of the single ticket price or 25% of the return ticket price is paid back for delays of 30 minutes to 59 minutes, with 100% of the single ticket price being paid back for delays of 1 hour or more, 50% of the return ticket price being paid back for delays of 60 minutes to 119 minutes and 100% of the return ticket price being paid back for delays of 120 minutes or more. Continue reading

I’LL HAVE THE SPICY MOUSEAKA

You’d think the restaurant at the 30-bedroom boutique Sanctum Soho Hotel, near Carnaby Street was a great choice for some private dining, given its positive review in Square Meal magazine, and its inclusion in the Square Meal list of the 30 Best Private Dining Rooms.

According to Square Meal the tasty offerings found at this “all about rock and roll” themed venue include pots of mussels with pints of beer, BBQ ribs, salt beef hash, shredded duck salad and home-made profiteroles with warm chocolate sauce. (yummy) Continue reading

SCOUSE MOUSE

The Red Hot World Buffet restaurant in the Liverpool One shopping centre has closed after inspectors discovered live mice caught in sticky traps and mouse droppings in areas where food was prepared.

The company behind the popular restaurant, Passepartouts, admitted 10 breaches of Health and Safety regulations and were fined £14,000 and £7,816 costs at Liverpool Magistrates Court. The company has since gone into administration.

CRUEL FRAUD

Meanwhile management at the highly-regarded Shajan Indian restaurant in Clayton-le-Dale, Lancashire are suing a diner who ate at the restaurant with a group of seven others, inserted a dead shrew into a vegetable curry served to him and then posted a complaint, with a photograph of the dead rodent, on Facebook, claiming it was a dead mouse.

Hygiene inspectors were called in and they confirmed that the dead shrew had been killed in a mousetrap been placed in the dish and had not been cooked with it. Inspectors also found no evidence of rodent activity at the restaurant.

It is not known yet whether the complainant or any of the group he was with has any familial or commercial links with competitors of Shajan, as is so often the case on social media.

FEDORA

There have been mixed reviews about director Billy Wilder’s bitter-sweet film about fading glamour in Hollywood, but those who enjoyed his Sunset Boulevard, also starring William Holden playing world-weary, will probably enjoy Fedora too.

This has Marthe Keller as the reclusive Fedora, a famous film beauty who lives in the Villa Calypso on an island off Corfu with a disabled Countess (Hildegard Knef), a doctor (Jose Ferrer), an overbearing PA (Frances Sternhagen) and a violent minder (Gottfried John). The big mystery is that the beautiful Fedora doesn’t seem to be aging as the years advance, along with the mystery of why she throws herself under a train at the start of the film and the fact that always wears long white gloves that she never takes off. Continue reading

Marketing Matters Sep/Oct 2016 ISSUE 52

ALL SMILES ON STOCK MARKET FOR MERLIN Share prices in Merlin Entertainments rose by 1% in the 30 minutes after the judge had handed them a £5 million fine for the …

PAYDAY LENDER HIT A bill of £34 million has been handed down by the Financial Conduct Authority (FCA) to payday lender CFO Lending for a string of customer …

WATCH THE ROAD A crop of deaths caused by drivers using mobile phones at the wheel has prompted calls for penalties to be substantially increased for the …

MORE EXHAUST FUMES DANGERS The nitrogen dioxide emitted by vehicle exhausts, particularly from diesel engines, can reduce attention and reaction times in drivers …

BEST HONEST RESEARCH BRIBERY CAN BUY Researchers have recovered more evidence that the sugar industry, through its trade association the Sugar Research …

TRUST THOSE COMPARISON SITES? A probe into comparison websites and how they make money is being launched by the Competition and Markets Authority (CMA) …

SCAMS ON AIRBMB WEBSITE A luxury villa on Ibiza advertised on the Airbmb website turned out to be non-existent when a customer booked it and paid £3,450 on request to …

BUY BEFORE YOU FLY, THEN The free snacks on board British Airways short-haul flights are being dropped from January next year in favour of the airline selling Marks …

WHAT PRICE CELEBRITIES? Celebrity endorsements and product placement in films, two favourite routes for marketeers, have recently been under fire in the press…

ALL SMILES ON STOCK MARKET FOR MERLIN

Share prices in Merlin Entertainments rose by 1% in the 30 minutes after the judge had handed them a £5 million fine for the operational negligence on the Alton Towers Smiler ride last year. The “needless and avoidable accident in which those who were injured were lucky not to be killed” injured 18 people, including two teenage women who both suffered leg amputations. (Business Desk)

The share price rise signals stock market relief that the fine will be covered by a few days trading and was not far larger.

PAYDAY LENDER HIT

A bill of £34 million has been handed down by the Financial Conduct Authority (FCA) to payday lender CFO Lending for a string of customer abuses common in the sector.

These include taking repayments without permission, sending threatening letters, giving misleading and damaging information about customers to credit reference agencies, refusing reasonable repayment plans and overcharging.

The abuses took place over five years and affected nearly 100,000 customers. The FCA has forced the company to write off £31.9million in outstanding balances and return £2.9 million in cash to their abused customers.