Those whose train journeys are made worse by strike action, delays and cancellations can now claim back 25% of their single ticket price if their train is 15-29 minutes late.
This extends the Delay Repay scheme run by Govia Thameslink Railway – which includes the troubled Southern operator – and will be extended to the rest of the network. At present compensation of 50% of the single ticket price or 25% of the return ticket price is paid back for delays of 30 minutes to 59 minutes, with 100% of the single ticket price being paid back for delays of 1 hour or more, 50% of the return ticket price being paid back for delays of 60 minutes to 119 minutes and 100% of the return ticket price being paid back for delays of 120 minutes or more.
The compensation is paid when tickets are sent in with delay details (taking and keeping photocopies strongly advised) using the reply-paid forms available at ticket offices. The vouchers sent can either be used for future train travel or handed in for a cash refund, and they are valid for twelve months.
Meanwhile Transport for London has also improved its offer with two bus or tram journeys for £1.50 when you change within an hour, perfect for a quick coffee, lunch or shopping spree.