A bill of £34 million has been handed down by the Financial Conduct Authority (FCA) to payday lender CFO Lending for a string of customer abuses common in the sector.

These include taking repayments without permission, sending threatening letters, giving misleading and damaging information about customers to credit reference agencies, refusing reasonable repayment plans and overcharging.

The abuses took place over five years and affected nearly 100,000 customers. The FCA has forced the company to write off £31.9million in outstanding balances and return £2.9 million in cash to their abused customers.

A crop of deaths caused by drivers using mobile phones at the wheel has prompted calls for penalties to be substantially increased for the potentially lethal offence.

The number of road accidents caused by this driver irresponsibility increased by 40% between 2010 and 2014, although convictions dropped due to pressure on police time. Accidents caused by people distracted while using a hands free kit were also included – in one instance a mother of seven ran over and killed a two year old girl while using the “safe” kit.

Meanwhile car makers including Honda, Toyota and Fiat are responsibly marketing trendy vehicles that incorporate access to Facebook and Twitter on the dashboards.

The nitrogen dioxide emitted by vehicle exhausts, particularly from diesel engines, can reduce attention and reaction times in drivers.

This is the view of researchers at the London School of Economics who have found a link between pollution and road accidents, and say that reducing nitrogen dioxide levels by one third in badly-polluted West London could reduce accidents by 5%.

One major contributor to UK pollution, Volkswagen, have still to modify a million of their cars fitted with software to cheat emission tests, a process they promised would be completed by the end of this year.

Researchers have recovered more evidence that the sugar industry, through its trade association the Sugar Research Foundation secretly paid for biased “research” that blamed saturated fats rather than sugar for heart disease and obesity in the 1960s.

The result today is that millions buy and consume low-fat but high-sugar foods in the belief that they are good for them, as they suffer more obesity and more heart disease.

A probe into comparison websites and how they make money is being launched by the Competition and Markets Authority (CMA).

It is known that insurers and utility firms pay commissions of between £40 and £80 per sale to sites such as MoneySuperMarket and GoCompare when customers book through them, and that the sites only feature items where they can earn money on sales, which means that consumers are not getting a completely honest brokerage of information.

A luxury villa on Ibiza advertised on the Airbmb website turned out to be non-existent when a customer booked it and paid £3,450 on request to the non-existent owner. Sadly the payment was made to the fraudsters by wire transfer, which offers no fraud protection, unlike credit cards. Continue reading →

The free snacks on board British Airways short-haul flights are being dropped from January next year in favour of the airline selling Marks and Spencer’s products, at prices of nearly 50% more than passengers pay in M&S high street shops.

The money-spinning wheeze is part of the customer strategy of new BA CEO Alex Cruz. Passengers who don’t want to be clipped for in-flight snacks can choose to go without, or investigate cheaper alternatives to M&S, including making their own favourite sarnies at home.

Free food will continue to be a feature of BA Business Class fares, at least for the time being.

Celebrity endorsements and product placement in films, two favourite routes for marketeers, have recently been under fire in the press.

Nespresso coffee packed in aluminium pods for coffee machines, as promoted by actor and green campaigner George Clooney, has been criticised for the fact that the pods – 15 billion discarded globally every year – can take 500 years to break down and are difficult and inconvenient to recycle. So most end up in landfill. Continue reading →

A large majority of those reading newspapers were presented with arguments in favour of leaving the EU in the run-up to the referendum, according to Press Gazette.

The combined claimed circulations of national newspapers favouring Brexit was 6,755,480, against 4,993,934 favouring staying in the EU. The circulations of those not declaring was 2,733,504, making up a combined claimed circulation of 14,482,918. Continue reading →