Good customer satisfaction ratings were given to Premier Inn (79%) Hilton Garden Inn (77%), Fullers (75%), Marriott Renaissance (73%) in the latest Which? hotel survey, with Crowne Plaza and Hilton Doubletree also scoring high at 72%.

Not so good were EasyHotel and Thistle with 61% each, Radisson Park Inn with 60%, Old English Inns with 57% and, way behind for the 6th year running, Britannia with just 35%.