Management of London Luton airport say they are “disappointed” at the results of the Which? survey giving them a customer satisfaction score of 29%, with descriptions such as “chaos” and “a rip of”. The airport has been at the bottom of the Which? ranking for the last five years.

Top marks went to Doncaster Sheffield at 87%, with good scores achieved by London Southend at 84%, Norwich and Southampton both at 75% and Exeter at 71%. Joining Luton lower down was Manchester Terminal 1 at 50%, Aberdeen at 44%, Manchester Terminal 3 at 43% and London Stansted at 38%.