Staff at delivery company Hermes were filmed in January punching customer parcels and throwing and kicking them around the depot in Bridgewater, Somerset.

Hermes say this behaviour was “completely unacceptable” and that the staff involved no longer work there. However a whistle-blower who worked at Bridgewater for 15 months said the behaviour was “routine” and that as many as 200 parcels a day were damaged, or opened by staff.

A 2016 Citizens Advice report into parcel revealed that 69% of customers had experienced items lost or damaged.

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