British Airways has apologised for cancelling the flights of 2,000 passengers after it discovered that the cheap fares offered were a mistake made by BA.

The airline rufused to honour the bookings made to destinations such as Dubai and Tel Aviv for around £195 return, instead refunding the money and offering a £100 voucher for a flight that costs £1,000 with BA.

Customers let down have said that the cheap price was not so cheap that it was obviously a mistake, a reason for BA to legally cancel their bookings, and have cited fares to Tel Aviv for £215, just £20 more than the BA price. However it is thought that only a successful legal challenge by a let-down BA customer would be likely to persuade BA to “do the decent thing” and let passengers fly at the price booked.

Leave a Reply