RULE BRITANNIA?

Hotel group Britannia have been voted the nation’s worst for the fifth year running in the annual consumer survey carried out by Which? magazine.

The survey was split into large chains of 31 hotels or more worldwide and small/medium chains of 30 or less worldwide and was collated from the views of 4,000 consumers. It gave Britannia two stars out of five in all categories, including bed comfort, cleanliness, customer service and value for money. The group has 61 hotels, with an average charge of £78 per night, and scored 33% in the survey.

Top scorers in the large chains section were Premier Inn (1350 hotels) with 79% while Ibis Budget (53) came second with 71% and McDonald Hotels (132), Radisson Blu (140) and Crowne Plaza (109) coming joint third at 70% The rest of the scores were:-

  • Ibis Styles (37) 69%
  • Holiday Inn Express (84) 68%
  • Novotel (89) 68%
  • Hilton Hampton by Hilton (63) 67%
  • Hilton Hotels (1148) 66%
  • Hilton Doubletree by Hilton (100) 65%
  • Holiday Inn (265) 65%
  • Marriott (104) 65%
  • Best Western (273) 63%
  • Jury’s Inn (60) 61%
  • Ibis (134) 58%
  • Travelodge (499) 58%
  • Park Inn by Radisson (34) 58%
  • Mercure (130) 57%
  • Old English Inns (43) 55%
  • Days Inn/Hotel (47) 49%

In the small/medium chain category the top scorer was Malmaison (56) with 75% and Apex (52) was second with 71%. Lowest, but still way ahead of Britannia was easyhotels (49) 61% Other scores were:-

  • Warner Leisure (60) 69%
  • Q Hotels (52) 68%
  • Abode (49) 67%
  • Village Hotel Club (53) 65%
  • Hotel Du Vin (52) 64%

Leave a Reply

Or