The Competition and Markets Authority (CMA) are now carrying out an investigation into care homes.

This follows complaints of unfair treatment of families with relatives in care by the homes, which includes sudden price increases, “top up payments”, “management fees” of up to £2,000 and extra charges of up to £10,000 for those paying their own fees rather than having them paid by a council.

Some families have been deterred from complaining to their care home after some elderly patients have been evicted in revenge, the reason CMA will now put a proper and fair complaints procedure in place.

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