The management of the new four-star Titanic-themed hotel at 30, James Street Liverpool, former offices of the White Star Line promises newlyweds “a fairy tail (sic) wedding” that is “an experience you will both remember for the rest of your lives”.
This was certainly the case, it seems, for bride Sarah O’Leary and her husband Stephen who won’t forget that on their wedding night last month the management’s security staff escorted them back to their room in the early hours of the morning to open all the wedding cards in front of them and extract all the cash presents to pay the hotel’s £500 bill. This was despite the couple being booked in for two nights and payment being promised for the following day.
The hotel is operated by the Signature Living Group, which also operates the football-themed Shankly Hotel in the city. The firm ambiguously claims on its website to have “an unrivalled level of customer satisfaction”, although whether this is unrivalled by other rival Liverpool hotels because it is much higher, or much lower is not stated.