The rubbish customer service of the Big Six energy companies has recently been highlighted in the press.
o They are holding onto more than £400 million of customer’s money, after those customers have switched supplier or moved house.
o More than 10 million customers have suddenly found themselves owing their energy company an average amount of £146, due to discrepancies between the energy companies estimates and actual usage. Some 7% have had sudden demands for more than £400 and 14% for £200 – £400.
o It now takes twice as long for energy companies to sort out customer billing complaints, an average of two months.