FREE DIRECTORY ENQUIRIES

A new free directory enquiry service which requires callers to listen to around 20 seconds of advertising before getting their number has been launched.

The service is on 0800 100 100.

An alternative free service, using a voice prompt system rather than a live operator is available on 0800 118 3733.

According to BT staff some services are charging as much as £1.50 a number.

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