An estimated 400,000 passengers booked on Ryanair flights have had them cancelled as the company admits that it has mismanaged its pilot and crew rotas And some passengers, when trying to rebook flights have had additional charges heaped on for extras they had already paid for, while others have been charged up to £25 for the premium rate call(s) they had to make to sort out the mess.
Ryanair’s CEO, Michael O’Blarney has admitted that this latest passenger nightmare has cost him “reputational damage”, though there is a view that very little can further damage an airline that has a well-deserved reputation for not giving a toss about its customers.